Privacy Policy
Last Updated: June 2026
Who We Are
Engage Cosplay operates the website https://engagecosplay.com.
We are committed to protecting your privacy and handling your personal information responsibly.
If you have any questions regarding this Privacy Policy, please contact us via our Contact Us page.
Information We Collect
When you use our website, place an order, create an account, contact us, subscribe to our newsletter, or interact with our services, we may collect:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order information
- Account information
- IP address
- Browser and device information
- Information submitted through contact forms, live chat, or AI chat services
Orders and Payments
When you place an order through our store, we collect the information necessary to process and fulfil your order.
Payments are securely processed by third-party payment providers including WooPayments and associated payment processors. We do not store your full payment card details on our website.
Customer Accounts
If you create an account on our website, we store the information you provide in order to:
- Process orders
- Provide order history
- Display shipment tracking information
- Provide customer support
You may request deletion of your account, subject to any legal or accounting requirements that require us to retain certain records.
Newsletter Subscriptions
If you subscribe to our newsletter, we will store your email address and any information you voluntarily provide.
You may unsubscribe at any time using the unsubscribe link included in our emails.
Live Chat and AI Services
Our website may offer live chat and AI-powered assistance to help answer customer questions.
Information submitted through these services may be stored and processed to:
- Respond to enquiries
- Improve support services
- Improve website functionality
Please avoid sharing sensitive personal information through chat services.
Cookies
Our website uses cookies to:
- Maintain shopping cart functionality
- Enable customer login sessions
- Remember website preferences
- Improve website performance
- Analyse website traffic
You may disable cookies through your browser settings, however some website functionality may not operate correctly.
Analytics
We may collect anonymous information regarding website usage, including:
- Pages visited
- Referring websites
- Browser type
- Device type
- General geographic location
This information is used to improve our website and customer experience.
Security
We use security tools and monitoring services, including Wordfence Security, to help protect our website from unauthorised access, spam, malicious activity, and fraud.
These systems may collect IP addresses and related technical information for security purposes.
Comments
If visitors leave comments on the website, we collect the information shown in the comment form, together with the visitor’s IP address and browser information to assist with spam prevention.
Who We Share Your Data With
We only share personal information where necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Email and newsletter services
- Website security providers
- Customer support services
We do not sell your personal information to third parties.
How Long We Retain Your Data
Order information may be retained for accounting, legal, tax, warranty, and customer support purposes.
Customer account information is retained while an account remains active.
Newsletter information is retained until you unsubscribe.
Your Rights
Subject to applicable law, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Export of your personal information
Certain information may need to be retained to comply with legal, tax, accounting, fraud prevention, or security obligations.
Contact
For privacy-related enquiries, please contact us through the Contact Us page.