Shipping Policy
Last Updated: June 2026
Order Processing & Dispatch
Many Engage Cosplay products are assembled, programmed, tested, or prepared to order.
Unless otherwise stated on the product page, orders are typically dispatched within 3–5 business days.
During periods of high demand, product launches, holidays, or stock replenishment, dispatch times may be longer. Any significant delays will be communicated to affected customers.
Tracking Information
Where available, tracking information will be provided once your order has been dispatched.
Tracking details may be sent via email and can also be viewed through your account on our website.
UK Shipping
Orders within the United Kingdom are typically shipped using tracked services.
Estimated delivery time after dispatch is typically:
- 1–3 business days
Please note that delivery times are estimates provided by the carrier and are not guaranteed.
International Shipping
We ship to many countries worldwide.
Estimated delivery times after dispatch are typically:
- Europe: 3–10 business days
- United States: 5–14 business days
- Canada: 5–14 business days
- Australia & New Zealand: 7–21 business days
- Other international destinations: 7–21 business days
Delivery times may vary due to customs processing, local postal services, weather events, public holidays, or other factors outside our control.
Customs, Duties & Import Charges
International customers are responsible for any import duties, taxes, VAT, customs fees, brokerage fees, or handling charges imposed by their country.
These charges are not included in the purchase price or shipping cost unless explicitly stated.
Engage Cosplay has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate at the time of ordering.
Additional charges incurred due to incorrect addresses, returned parcels, or redelivery requests may be the responsibility of the customer.
Lost or Delayed Shipments
If your shipment appears delayed or lost, please contact your local carrier to investigate.
Delivery Estimates
Any delivery dates shown on the website are estimates only and are not guaranteed delivery dates.
Dispatch times and delivery times are separate estimates and should be considered independently.
Contact
If you have any questions regarding shipping or delivery, please contact us through: